ps5 dns server cannot be used

Guri Bee

3 min read

·

08-10-2024

1

0

Share

PS5 DNS Server Woes: Troubleshooting Tips and Solutions

Have you been experiencing connectivity issues with your PS5, specifically a recurring "DNS server cannot be used" error? This frustrating problem can prevent you from enjoying online gaming, accessing the PlayStation Store, and even updating your console. But fear not, this article will guide you through the common causes of this issue and provide effective solutions to get you back online.

Understanding the PS5 DNS Error

A DNS (Domain Name System) server acts as a translator, converting user-friendly website names (like playstation.com) into numerical IP addresses that your PS5 can understand. When your PS5 encounters a DNS server error, it means that the connection between your console and the internet is disrupted, making it impossible to access online services.

Common Causes:

• Incorrect DNS Settings: Your PS5 might be using outdated or incorrect DNS addresses.
• Network Problems: A faulty router, unstable internet connection, or network congestion can cause DNS resolution issues.
• ISP Issues: Your internet service provider (ISP) could be experiencing problems with their DNS servers.
• Firewall Block: Your firewall might be blocking access to certain DNS servers.
• Console Glitch: In rare cases, a software glitch on your PS5 might interfere with DNS operations.

Troubleshooting Your PS5 DNS Error

Here's a step-by-step guide to resolving your PS5 DNS server issue, based on common solutions found in online communities:

1. Restart Your Network Equipment: This often fixes temporary network hiccups. Turn off your router, modem, and PS5 for about 30 seconds, then power them back on in the correct sequence.

2. Check Your Internet Connection: Ensure that your internet connection is stable and working correctly. Test your connection speed and restart your modem if necessary.

3. Try Using Different DNS Servers: Your ISP usually provides default DNS addresses, but switching to public DNS servers like Google's (8.8.8.8, 8.8.4.4) or Cloudflare's (1.1.1.1, 1.0.0.1) can improve stability and speed.

   • How to Change DNS Settings on PS5:
     1. Go to Settings > Network > Settings > Internet Connection.
     2. Choose your current connection (wired or wireless).
     3. Select Custom > DNS Settings.
     4. Choose Manual and enter the desired DNS addresses.

4. Disable Firewall Temporarily: Temporarily disabling your firewall can help determine if it's interfering with your DNS connection. Be cautious about leaving your firewall off for extended periods, as it protects your system from malware.

5. Contact Your ISP: If the problem persists, it's worth contacting your ISP to see if they're experiencing any network issues.

6. Factory Reset Your PS5 (Last Resort): This should only be attempted if all other troubleshooting steps fail. It will wipe your PS5's data, so back up your saves beforehand.

   • How to Factory Reset Your PS5:
     1. Go to Settings > System > System Software.
     2. Select Reset Settings.
     3. Choose Initialize PS5.
     4. Select the desired reset option (Quick or Full).

Bonus Tips:

• Consider a Wired Connection: A wired ethernet connection is generally more stable and reliable than a wireless connection.
• Optimize Your Router Settings: Adjust your router's settings to prioritize gaming traffic.
• Check for PS5 Updates: Ensure your PS5 has the latest software updates installed.

Final Words:

While the "DNS server cannot be used" error can be frustrating, these solutions should help you troubleshoot and resolve the issue. Remember to perform each step carefully, and if necessary, contact your ISP for further assistance. Good luck getting back to your gaming adventures!

Note: This article draws inspiration from various discussions and solutions found on GitHub, including forums and troubleshooting guides related to PlayStation console issues. The information provided is intended for general guidance and should not be considered professional advice. Always consult official PlayStation support for specific troubleshooting guidance.